I want to tell someone at Sitex how incredibly wonderful Harriet in Customer Care is. Today is “bill paying” day for me at Audubon Park. I have a stack of about 30 bills from vendors that I will call today and pay with our credit card. I hate this day. I hate calling one-by-one and enduring being transferred, reading account numbers, card numbers, reading back balances, requesting receipts, and on and on. But, then I get to the SITEX bill and SMILE! It’s Harriet time!

Paying our SITEX bill is ridiculously easy and Harriet makes it a pleasurable experience. I call, press 1, say "Hi" to Harriet and tell her to run my card for our balance. She says “I'll get it done!” and tells me to have a wonderful week.  - That’s it. -  No transfers. No reading account numbers. No reading off card numbers. No requesting receipts. It’s literally a 2 minute process and it leaves me smiling. Every time. I don’t have to tell her my account number because she knows me and where I’m from. I don’t have to read invoice numbers or amounts because she knows all that too. I don’t even have to request a receipt because she just knows to send one. And she always does.

You may think that I’m going on and on about something simple, but I’m about to spend the next 3 hours at my desk calling all these other vendors we work with and suffering through monotonous phone calls of wait times, numbers, and bad customer service. If I’m going to complain about the bad, I need to credit the good first. So please tell Harriet she is WONDERFUL.

If you have the opportunity to pat Harriet on the back – do it.

If you have the opportunity to clone her – do it.

In short: Dear SITEX, Harriet’s a keeper!