I want to tell someone at Sitex how incredibly wonderful Harriet in Customer Care is. Today is “bill paying” day for me at Audubon Park. I have a stack of about 30 bills from vendors that I will call today and pay with our credit card. I hate this day. I hate calling one-by-one and enduring being transferred, reading account numbers, card numbers, reading back balances, requesting receipts, and on and on. But, then I get to the SITEX bill and SMILE! It’s Harriet time!

Paying our SITEX bill is ridiculously easy and Harriet makes it a pleasurable experience. I call, press 1, say "Hi" to Harriet and tell her to run my card for our balance. She says “I'll get it done!” and tells me to have a wonderful week.  - That’s it. -  No transfers. No reading account numbers. No reading off card numbers. No requesting receipts. It’s literally a 2 minute process and it leaves me smiling. Every time. I don’t have to tell her my account number because she knows me and where I’m from. I don’t have to read invoice numbers or amounts because she knows all that too. I don’t even have to request a receipt because she just knows to send one. And she always does.

You may think that I’m going on and on about something simple, but I’m about to spend the next 3 hours at my desk calling all these other vendors we work with and suffering through monotonous phone calls of wait times, numbers, and bad customer service. If I’m going to complain about the bad, I need to credit the good first. So please tell Harriet she is WONDERFUL.

If you have the opportunity to pat Harriet on the back – do it.

If you have the opportunity to clone her – do it.

In short: Dear SITEX, Harriet’s a keeper!

James Haley, our service representative in Henderson, KY is an outstanding young man who is always willing to go the extra mile to please us here at Brenntag.

I think the thing that stands out most about James is his big smile, kind words and positive attitude.  It's hard to find that among people, especially on a Monday morning!

I wanted everyone to know how much we appreciate James and his dedication to his job.  It makes my day better just having him come through Brenntag's door each Monday morning!

It's my pleasure to recommend SITEX Corporation to anyone who may be considering developing a business relationship with them.  For several years, SITEX has provided services to Shamrock Technologies.  We feel that SITEX has provided a quality product for a reasonable price.  Representatives have always been willing to work wirh us to fulfill our business needs.

I highly recommend them for anyone needing their services.

Progress Port is a training center for adults who are mentally and physically handicapped.  We have been using the services of SITEX for several years now and are most happy.

Our happiness with the service comes in most part because of our current representative, Edwin.  I cannot say enough great things about Edwin and the positive image that he projects.  He is more than just a representative to these individuals that we serve, he is also their friend.  He interacts well with them, takes the time to acknowledge them and treats them like he would want to be treated.  There is one lady in particular that enjoys helping Edwin when he comes to our agency and he is great with her.  In fact, he purchases her birthday gifts, etc. out of his own pocket.

Edwin also knows exactly where we keep our products and how much we need.  I don't have to worry about catching him when he comes because I know he will make sure we have what we need and if for some reason he doesn't, he will let me know and is very apologetic about it.  He has even offered to return to Paducah to make things right for us.

Edwin keeps us up to date on any new products that SITEX might offer that would be beneficial to us, but he is not pushy about it.

When Edwin is absent, the other SITEX employees have been very friendly and helpful too. I have, unfortunately, not had a lot of interactions with the corporate office because there just has not been any need to.

SITEX products are of high quality.  We have not had any problems with any of our products that we use.  I would recommend the services of SITEX.