Achieving customer satisfaction

By Sitex Corp   /    Thursday, September 30, 2010   /   ,

Having issues managing your linen service in a fast-paced service industry? Dealing with a linen rental service that is focused on customer satisfaction is key in order to ensure the success of your linen rental and cleaning program.

Rafferty’s Restautrant has used SITEX as their linen company for a little over 3 years, and recently renewed our contract. After 11 years in the restaurant business, SITEX is the first linen/uniform company to exceed their expectations. They have often found linen companies to be dishonest, inattentive, and more concerned with their bottom line than their customers’ satisfaction.

While the bottom line is why we are all in business, customer service is the key to long term success in any facet of the service industry. SITEX has not only supplied them with superior product, they have gone above and beyond with unmatchable service. SITEX keeps up with the inventory and re-evaluates pars often. Where other linen/uniform companies will try to charge for product they have not delivered, SITEX always makes sure they have not only what the invoice reads, but exactly what they need. The driver or Route Manager will let them know immediately if there are any shortages and also when we can expect to see the product in the store. The drivers are quick to notice sales trends and whether the pars need to be raised or lowered to keep costs in line.

SITEX management will take the time to form a relationship with their clients, so to better meet their needs.